Contact Guest Care

Table Of Content

• Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?
• Travel Documentation and Online Check-in
• We purchased a photo package for $199…
• Travel Documentation: U.S. Citizens
• The Trustpilot Experience
• Method 1: Contacting Carnival Cruise Line through Phone
• Contact Guest Care
• Photo Products

While in port, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice) packaged in cans or cartons may be brought on board. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less per person. Casinos, bars, retail shops, lounges and theaters are frequented by guests who dress according to daytime to nighttime standards. Basic rules still apply no matter the time of day – no swimsuits, wet clothes, or bare feet. In order to maintain a safe and secure environment, Carnival prohibits certain items on board, such as weapons, candles, irons, alcohol, or other dangerous goods.

Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?

Social media platforms also offer the advantage of being easily accessible and user-friendly. You can reach out to Carnival Cruise Line at any time, without the need to adhere to specific customer service hours. However, it’s important to keep in mind that response times may vary depending on the volume of inquiries received through social media.

Travel Documentation and Online Check-in

In keeping with U.S. federal law, the minimum age to purchase tobacco products is 21. Please note that as our services are carried via satellite, there are a few limitations compared to your home network. To help you plan, we have provided the recommended onboard gratuities guidelines. Purchasing Liquor at Ports of Call and On Board at The Fun ShopsAll alcohol purchased ashore or in The Fun Shops will be stored for safekeeping until the end of the voyage. Items are to be collected in a designated lounge on debarkation morning.

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We purchased a photo package for $199…

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They can provide personalized assistance, answer any questions you may have, and address any concerns promptly. Additionally, if there are any urgent matters or last-minute changes, speaking directly to a representative ensures that your issues can be resolved in a timely manner. For cruises that begin and end in the same U.S port, the following WHTI-compliant documents are acceptable for cruise travel.

Travel Documentation: U.S. Citizens

To access sites and services outside of the HUB App, guests will need to purchase one of the Wi-Fi plans. To avoid carrier imposed roaming charges, turn on airplane mode while on board. Should guests wish to consume their wine or champagne in themain dining room, specialty restaurant or bar, a $15.00 USD corkage fee, per750-ml bottle, will be charged. A corkage fee is a charge that is assessed, attime of service, for every bottle that is served and not bought on thepremises.

The Trustpilot Experience

Sunshine out of Charleston.Bar service was extremely slow.Casino (most popular table) had no dealer for over 2 hours. When we asked supervisors they would walk away to find out (so they said) but never came back with an answer. So, the next time you need to get in touch with Carnival Cruise Lines, consider these contact methods and choose the one that best suits your needs. Their dedicated team is here to assist you and ensure that your cruise vacation is a memorable one. Engaging with Carnival Cruise Lines through social media also allows you to stay up-to-date with the latest news, promotions, and events related to the company.

Method 1: Contacting Carnival Cruise Line through Phone

If you prefer to communicate in a language other than English, Carnival Cruise Line often offers multilingual support. By specifying your language preference when making the call, you can be connected with a representative who can assist you in your preferred language. Illegal narcotics/drugs including synthetic, designer drugs, marijuana, cannabis and cannabis derivatives such as Cannabidiol (CBD) items which may be labeled as medical marijuana are not allowed on board. Publicly accessible computers (Microsoft Windows based) with standard internet browsers, are available 24 hours a day.

Because these temporary holds must be obtained in advance, the amount held may exceed the amount you actually spent during your cruise. UNFORTUNATELY, CARNIVAL IS NOT ABLE TO EXPEDITE THE RELEASE OF BANK HOLDS. Please contact your bank for assistance — thank you for your understanding. Keep in mind that during peak seasons or busy periods, wait times may be longer.

Photo Products

Guests who choose this option will not be able to reserve 'Your Time' open seating once on board. U.S citizens are required to carry a passport book, valid for at least six months beyond the completion of travel. Visas and/or specific travel documentation may be required for some destinations.

One of the most direct and efficient ways to contact Carnival Cruise Lines’ main office is by phone. Their customer service representatives are available to assist you and answer your inquiries promptly. Planning a cruise vacation can be an exciting experience, but there may be instances when you need to get in touch with the main office of Carnival Cruise Lines. Whether you have a question, need assistance with a booking, or have a special request, knowing how to contact the main office can save you time and ensure that you receive the support you need. To ensure a smooth and efficient customer service experience, it is recommended to have relevant information such as booking or reservation numbers on hand when initiating contact.

Is an all-inclusive beverage program that allows guests to enjoy a wide range of alcoholic and non-alcoholic beverages by paying a flat daily rate. And each adult assigned to the same stateroom must purchase the program. Guests are prohibited from bringing large coolers sincescreening and movement of large coolers through embarkation is an impediment tothe boarding and security process. However, for the purpose of carrying smallquantities of non-alcoholic beverages and/or medications small, personal-sizedcoolers, no larger than 12” x 12” x 12” are permitted as carry-on luggage. Guests are prohibited from bringing water, sodas and othernon-alcoholic beverages that are packaged in glass or plastic bottles. U.S. citizens may present a limited-use, wallet-size passport card.

By phone, you can directly connect with their customer service representatives, allowing for real-time interaction and efficient problem-solving. Email communication offers a written and documented form of contact, ideal for non-urgent matters or specific requests. Traditional mail is a reliable option for sending important documents or inquiries that require a physical copy. Before diving into the different contact methods, it’s important to note that the main office of Carnival Cruise Lines is the central hub for customer service and administrative operations.

Once on board, your purchase is non-refundable; you may take home any unopened bottles. Contacting Carnival Cruise Lines through their website provides a user-friendly experience, with contact forms, live chat options, and a comprehensive FAQ section. Lastly, communication via social media enables you to engage with the company and receive updates in real-time. If you prefer to communicate through traditional mail or have important documents to send, contacting Carnival Cruise Lines’ main office by mail is a suitable option.

Apart from the boat and food etc being very average, the staff were shocking. I booked two rooms and my kids (who were in one room) decided to leave the cruise in Sydney. Upon boarding after our day trip they gave my room to other passengers without even asking me. I booked and paid for that room, along with internet etc for the entire trip.